Return & Exchange Policy

Returns/Refund Policy

 

Returns will be accepted within 7 days of delivery.

To initiate a return, please email us at themissyco@gmail.com with your order number and reason for return.

Please self-ship the returnable parcel securely to this address:

33 D, Laxmi industrial Estate, New Link Road, Andheri West, Mumbai - 400053.

Once it's received and it passes our quality checks, we will issue a store credit for the product value (minus shipping cost).

This credit note is valid for 3 months from the date of issue and is applicable on all our products.

The credit note should be redeemed all at once. If you use the code for any value below the code amount, the entire code is void and the balance amount cannot be redeemed in any other way.

 

Products bought using a credit code are not applicable for returns or exchanges.

All returned items must be unused and unwashed for hygiene purposes, and returned with all original packaging and tags in place. Items without tags will not be accepted. 

In case you receive a damaged/defective piece, the company should be notified within 24 hours of receipt. We might request you to share a photograph at themissyco@gmail.com

Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.

 

Swimwear

Since swimwear comes under 'intimate category' there will be no return/ credit note for swimwear. We only accept exchange for swimwear.

Product stickers and label need to be intact for it to be applicable for exchange.

Accessories

We do not accept return/ exchange for accessories.

 

SALE items are non returnable/ exchangeable.

 

Exchange Policy

Exchange requests will be accepted within 7 days of delivery.

You are allowed to exchange a product for it’s size only once. 

If we have provided one size exchange for a product, we cannot accept another return or exchange on that product.

Email us at themissyco@gmail.com to initiate your exchange request. 

 

Please self-ship the parcel securely to this address:

33 D, Laxmi industrial estate, new link road, andheri west. Mumbai - 400053.

Once it's received and it passes our quality checks, we will send the new product to you.

 

Swimwear

Since swimwear comes under 'intimate category' there will be no return/ credit note for swimwear. We only accept exchange for swimwear.

Product stickers and label need to be intact for it to be applicable for exchange.

 

SALE

Sale items are non returnable/ exchangeable.

 Products purchased via other platforms are not eligible for direct return/ exchange on our website*

GIFT CARD

Gift cards are valid for 6 months from date of purchase.